Return policy
RETURN POLICY
If you change your mind and want to make a return, you have a maximum period of 14 days from the moment you receive your order. After 14 days we cannot accept any returns.
To make a return you must contact us at hola@likely.es within this period indicating your intention to return the order, the items you want to return and the reason you want to return it. At this time we will communicate the steps to follow to make the return.
The shipping costs to make a return are borne by the Customer. After an order has been shipped, if the Customer decides to return it, shipping costs will always be deducted.
If the Client decides to return an order due to delays caused by the courier companies, they must take into account that THE COMPANY is not responsible for delays or problems caused by courier companies. For this reason, if you decide to return an order, the shipping costs will always be discounted, and the Customer will be responsible for any additional costs generated for this reason.
REFUNDS (If applicable)
If you have returned an order, once we receive the products in perfect condition, unused and with their original packaging, we will proceed to send you an email notifying you that we have received it and if the refund has been approved.
If the refund has been approved, we will proceed to make the refund of the amount discounting the shipping costs with the same method that you used to pay (credit card or PayPal) within a maximum period of 14 days.
Only in the event that the product delivered is defective or incorrect, we will also reimburse the Customer for the corresponding shipping costs.
If the product is NOT in the condition in which it was sent, in its original packaging and/or has been used, we will not be able to make any type of refund.
If the Client decides to return an order due to delays caused by the courier companies, they must take into account that THE COMPANY is not responsible for delays or problems caused by courier companies. For this reason, if you decide to return an order, the shipping costs will always be discounted, and the Customer will be responsible for any additional costs generated for this reason.
POLICIES ON DEFECTIVE OR BROKEN PRODUCTSIn cases where you consider that at the time of delivery the product does not comply with the provisions of the contract, you should contact us immediately by email at hola@likely.es , or by calling us at number +34 640087689 where we will indicate how to proceed. We do not accept claims after 3 days of delivery by the courier company.
We will proceed to carefully examine the information provided about the product defect and we will notify you by e-mail within a reasonable time if the refund or replacement of the same (if applicable). The refund or replacement of the item will be made as soon as possible and, in any case, within 14 days from the date on which we send you an email confirming that the refund or replacement of the nonconforming item is appropriate.